Refund policy

 

At AldieHair, we are committed to ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we have a simple and clear return and exchange policy.

Return Period

• Return Period: You have 14 days from the date of receipt to return or exchange a product.

Return Conditions

• Product Condition: Returned products must be complete, clean, and unused. Returns of used or damaged products will not be accepted.
• Packaging: The product must be returned in its original packaging.

Return Fees

• Return Shipping Fees: The return shipping fees are the responsibility of the customer. We recommend using a tracked shipping service to ensure the receipt of your return.
• Re-shipping Fees: The re-shipping fees for the new product will be covered by AldieHair.

Return Process

1. Contact Us: Before returning a product, please contact our customer service at contact@aldiehair.com to obtain a return authorization.
2. Prepare Your Return: Carefully pack the product in its original packaging and include all accessories and documents.
3. Ship Your Return: Send the package to the address provided by our customer service.

Exchanges

• Product Exchange: If you wish to exchange a product, please contact us at contact@aldiehair.com to arrange the exchange. The same return conditions apply.

Refunds

• Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain period.

For any questions or assistance regarding our return and exchange policy, please contact our 24/7 customer support at contact@aldiehair.com.

Thank you for choosing AldieHair!